Know that every real lead and customer email actually gets handled.
Your shared inbox is full of leads, support tickets, newsletters and system noise — and someone has to sort it all by hand. InboxAgent uses rules and AI to read every message as it arrives, work out what it is, and route it to the tools you already use. So nothing important quietly slips through.
Works with Microsoft 365 and Gmail. Connects to Zoho CRM and Zoho Desk today — more coming.
Illustrative — shows how messages are classified and routed.
A shared inbox is a router with no driver.
Leads, complaints, invoices and newsletters all land in one mailbox, with a person playing traffic cop. The genuine enquiries get missed on busy days. And the awkward, low-commission leads? They're the first thing a salesperson who's already hit target quietly skips — and you don't find out until the customer's gone.
It sorts your inbox before anything reaches your other tools.
Three steps, running quietly on the mailbox you already have.
Rules first
Predictable mail — newsletters, system alerts, known senders — is sorted instantly by rules you control. Cheap, fast, and fully auditable.
AI for the rest
The genuinely ambiguous messages go to AI, which decides: sales lead, support ticket, needs a human, or ignore. Low confidence? It's held for review, never guessed.
Your corrections stick
Re-route something and InboxAgent learns — that correction becomes a rule or a sender signal you can see. The system grows more like your business over time.
Finally see that nothing's being missed.
Put your whole team in as named users. InboxAgent shows you that every inbound enquiry was picked up and routed — including the strategically important work that's easy to deprioritise. It's quality control for the owner, not just automation for the team.
Built to fit how you already work.
Nothing moves
Keep Gmail or Outlook, keep your CRM and helpdesk. No migration, no new system to learn.
Works on day one
No 3,000-ticket history to train it first. Rules and classification work from message one.
The intelligence stays
Rules and learning belong to your business — they don't walk out the door when a salesperson leaves.
Everyone gets smarter
Every customer benefits from what the platform learns across organisations — at no extra cost.
No CRM or helpdesk? You're still covered.
You don't need other software to get value. InboxAgent can deliver the sorted, important messages straight to the right person by email — and everything stays visible in your dashboard. Add a CRM or helpdesk later and InboxAgent simply starts feeding it.
Stop wondering what's slipping through.
Set it up on your existing mailbox and see what gets sorted in the first day.