Is this another inbox my team has to move into?
No. You keep Gmail or Outlook exactly as they are. InboxAgent works on the shared mailbox you already have, there's no new workspace to learn and nothing to migrate.
Will it compete with our CRM or helpdesk?
The opposite. InboxAgent feeds them cleaner data, creating and updating leads in your CRM and tickets in your helpdesk. Keep any CRM in the world; we're the front door that makes them work better.
What if we don't have a CRM or ticketing system?
You're still covered. Every important message is sorted and surfaced in your InboxAgent dashboard the moment it arrives, and you're alerted to what needs attention, so nothing gets lost. If you add a CRM or helpdesk later, InboxAgent simply starts feeding it.
Won't AI usage quietly balloon our invoice?
No, we've got you covered. Your price is flat: $20/month per organisation plus $5 per additional mailbox, and that's it. There are no per-message, per-token, or per-resolution charges passed through to you, and a fair-usage cap means that if you ever approach the limit we tell you, we never let a surprise overage land on your bill.
Is our email data safe?
Your access tokens are encrypted at rest, each customer's data is isolated, access is read-only, and we don't train foundation models on your data. We're happy to walk through the security details with you.
Do we need a big history of tickets first?
No. Rules plus classification work from message one, there's no 3,000-ticket corpus to build up before the product is useful. That's deliberate: a smaller team is exactly who the big tools' cold-start requirements exclude.
Doesn't a CRM system already do this?
Not quite. A CRM or helpdesk works on records that are already inside it, it organises leads and tickets once they exist. It doesn't sit on your shared mailbox and decide what each incoming email even is, or split sales leads from support tickets from noise before routing them to the right place. That triage at the front door is InboxAgent's job, and we hand the result straight to your CRM and helpdesk as cleaner data. We don't replace them; we make them more useful.
How does your price compare to the other tools?
A fraction of the cost. The tools InboxAgent is often confused with charge per seat, and many add per-resolution AI fees on top, so a credible AI-triage setup from an incumbent realistically runs $275 to $850+/month for a 10-person team, and grows with every user and every ticket. InboxAgent is a flat $20/month per organisation plus $5 per additional mailbox, however many people are inside. The Comparison page lays it out in full.
How long does setup take, and how soon do we see value?
Minutes, not months. You connect the shared mailbox you already use, no migration, no new workspace, and rules plus classification start sorting from the very first message. There's no historical-ticket corpus to build up first, so you typically see mail getting sorted on day one.
Which mailboxes do you support?
Gmail, Google Workspace, Microsoft 365 and Zoho Mail connect with a simple secure sign-in, plus any business mailbox on your own domain over IMAP (the standard email connection most business mailboxes support), all available now. It's the inbox you already run your business on, there's nothing to move; InboxAgent reads and triages in place. WhatsApp and voice channels are coming soon.
Does InboxAgent work with Zoho Mail?
Yes. If your Zoho address is a regular mailbox with its own login, connect it with a simple Sign in with Zoho, just like Microsoft 365, Gmail or Google Workspace. Zoho also has a group-based "Shared Mailbox" that Zoho doesn't let any outside app read; if that's the kind you have, you can still bring it in by making it a regular mailbox, setting it up as an alias of a mailbox you connect, or forwarding its mail into a connected mailbox.
My email is on my own domain with my hosting company, can I connect it?
Yes. InboxAgent connects over IMAP, the standard email connection most business mailboxes support, so a mailbox on your own domain (the kind you get with cPanel hosts like Namecheap, GoDaddy or Hostinger, and providers like Fastmail or Yahoo) connects without moving your email. Microsoft 365, Gmail, Google Workspace and Zoho Mail connect too, with a simple secure sign-in.
Can I connect a shared Google inbox (Google Groups)?
Not directly. Google doesn't let any app read a Google Group's inbox, which is Google's own rule for everyone. The fix is simple: connect the real mailbox that receives the mail. A regular Google Workspace mailbox (like info@yourcompany.com) connects the same way as Gmail, or you can point the group's mail at a mailbox you've connected. Most customers set this up in a few minutes.
How does owner oversight work, who can see what?
Oversight is built in. Owners and admins get a view across the mailboxes and the team, with a full audit trail of every decision the system makes and why. It's designed so the person responsible for the business can see what's happening to inbound leads and tickets, not only the individual handling them.
Does it remember our rules and learn from corrections?
Yes, and that's the point. Your rules and the intelligence it builds up live in the system, not in one person's head. When your team corrects a routing decision, that correction feeds back as a candidate rule or adjustment, so it gets sharper over time, and it all persists even as staff come and go.
What happens to our data if we ever leave?
It's your data. Each customer's data is isolated and access tokens are encrypted at rest, and on account closure it's deleted on a defined schedule rather than kept indefinitely. We're happy to walk through the specifics with you.
Do you support WhatsApp or phone?
Not yet, email is where InboxAgent starts. WhatsApp and voice channels are coming soon, and they'll plug into the same triage-and-route engine, so the rules and intelligence you build on email carry straight over.