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Connect a Zoho Mail mailbox

Last updated 16 July 2026

InboxAgent can read a Zoho Mail mailbox. The connection is read-only: InboxAgent can read messages, and it never sends, modifies, labels, or deletes anything in your mailbox.

What can be connected

  • A regular Zoho Mail account. The address you add in InboxAgent must belong to the Zoho account you sign in with.
  • An alias of that account. If info@yourcompany.com is set up in Zoho as an alias of jane@yourcompany.com, you can add info@ in InboxAgent and connect it by signing in as Jane. One thing to know: connecting an alias reads that account’s whole Inbox, not just the mail sent to the alias.

Zoho group mailboxes can’t be connected. Zoho doesn’t allow apps to read group mailboxes, so InboxAgent can’t see them. If your team address is a Zoho group, you have two good options: connect a regular Zoho mailbox that receives the mail, or set the group to forward its mail into a regular mailbox and connect that one. The “Shared mailbox” option in InboxAgent doesn’t apply to Zoho and isn’t shown.

Connect it

  1. Go to Settings → Integrations and click Add mailbox. Enter the address and a display name, and choose Zoho Mail as the provider. Your first mailbox is included in your base plan; each additional mailbox adds a per-mailbox charge. See Billing for when that is charged on monthly and yearly plans.
  2. Click Connect on the new row and sign in to Zoho as the account that owns this address (the account itself, or the account the alias belongs to).
  3. Approve the requested access. InboxAgent asks for read-only access to your mail account, folders, and messages.
  4. Back in InboxAgent, the row shows Connected. Click Test to confirm.

If you sign in with a Zoho account that doesn’t own the address, the connection is refused with a clear message and nothing is stored. Just retry with the right account.

How Zoho mail is picked up

InboxAgent checks the mailbox’s Inbox about once a minute and picks up new mail by arrival time. Unlike Gmail, it doesn’t matter whether someone has already read the email. Mail that a Zoho filter moves out of the Inbox on arrival won’t be picked up, so check your filters if something seems to be missed.

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